Toepoke Software is the owner and operator of VoIP Spear.
VoIP Spear is a monitoring service for your internet connection. We track your voice quality and
alert you when there's a problem. Be the first to know when your call quality is poor.
History of VoIP Spear
-
VoIP Spear started when the founders, Henry and Mike, were running a telecom startup providing
services to about 40k customers.
- Tech support for VoIP customers was a challenge: very time consuming and costly
-
Founded with the goal of providing a cost-affordable, easy-to-use solution for
troubleshooting network quality issues
- More than 8 billion tests run
Quality Matters
- Real-time applications need quality network connection
- Bandwidth is not enough ... bandwidth = quantity
- Quality is determined by packet loss, latency, jitter
- VoIP Spear provides MOS (Mean Opinion Score), industry standard score (1-5) for quality
Network Issues are Intermittent
- By the time a customer calls into support, the problem is no longer occurring
- Very little troubleshooting can be done unless the problem is occurring right now
- "Have you rebooted your modem" is not a real solution
-
Cycle of frustration: Customer calls support. Tech support cannot help right now. Customer goes away.
Customer experiences issue later. Customer calls into support.
- Solution is to monitor network quality 24x7x365 so we have data when the problems occur
Contact Us
If you're interested in learning more about VoIP Spear, please contact us and we'd be delighted to
discuss your network quality monitoring needs with you.
You can use the email address and phone number below.
Email: info
